Plans, billing, and getting help

Marktspan is sold as a subscription with tiers that scale by order volume, seats, and included AI credits. Public list pricing lives on Pricing; exact entitlements for your catalog size and connection count are often easier to confirm in a short sales conversation than by guessing from a matrix alone. Trials and pilots typically include staging-style access so you can connect a non-production seller account or a limited SKU subset before you point production credentials at the workspace.

Billing inside the app—invoices, plan changes, payment method—is available after you sign in under Settings → Billing. Guide readers who are not yet customers should treat /pricing as the source of truth for packaging language and /contact as the path for custom quotes, multi-brand rollouts, or procurement security reviews.

Support is designed for operators with live connections. In-app Get Help routes logged-in users to documentation, status, and contact channels. You can grant time-boxed support access so Marktspan staff can read diagnostics without sharing passwords. For public questions before signup, use Contact or the FAQ if your IT team needs architecture-level answers.

Training paths that work well in rollout: (1) connect one marketplace and complete first sync, (2) establish margin on hero SKUs, (3) adopt a weekly review cadence, (4) only then turn on ad automation with guardrails. The use case Onboard your workspace compresses that into a first-week checklist. Larger teams often pair self-serve docs with a live kickoff—mention seat count and channels when you reach out so the right specialist joins.

If you are comparing Marktspan to spreadsheets plus native ad consoles, ask whether your bottleneck is data access or decision discipline. The product invests heavily in the second: bridges, audits, and human approvals. You still own marketplace relationships and listing quality; Marktspan makes the operating system around them calmer and more auditable.

Where to go next in the docs

Stay on this public guide for outcomes and rollout planning. For click-by-click operator procedures, sign in and open Get Help → Documentation. Evaluation teams should skim the FAQ, then Plans, billing, and getting help or Pricing before you commit production credentials.

Honest marketplace scope

Live seller operations emphasize Bol.com, Kaufland, and Pigu (PHH Group) today. Mirakl remains connect-first until your rollout confirms ingest for your operator. Ad Pilot applies to Bol Sponsored Products only; Pigu advertising uses Martailer separately from Ad Pilot. Retailers shown as coming soon on marketing surfaces are not described here as shipped product.